Service Regulations & Compliance Guidelines

Repair during the warranty period

Warranty for delivered products extends in general no further than the repair of the damaged product or delivery of a new product. Consequential damage and/or compensation for dismantling can not be recovered from euro HÜBNER benelux b.v.
For products upon which the manufacturer warranty is applicable, only and exclusively the warranty conditions issued by the manufacturer are concerned, and no further recovery is possible from euro HÜBNER benelux b.v. Within the own warranty terms and conditions of euro HÜBNER benelux b.v. eventual defects will be rectified. When during inspection the product does not show any signs of defects and the product is functioning according to the manufacturers specifications, the inspection costs and eventual transport costs will be charged.
When, after inspection, turns out that the defect is occurred by inappropriate use or the product is out of warranty, the product will not be repaired, replaced or compensated. This is also applicable on each product which has a changed or removed serial number, or if the guarantee seal is broken. Furthermore  handling costs and the costs for the return transport will be charged on account of the applicant. (please ask our service department for the actual costs)

Repair outside the warranty period

For repairs outside the warranty period a price quotation can be issued, if required. You can also choose to carry out the repair work up to a specified maximum amount. Possible repair costs will be submitted for your approval through a quotation prior to executing.
By approving (in writing) the quotation, the repair shall be carried out and subsequently the product shall be returned to the applicant. When no approval is given for the quotation, we will charge handling costs when we have to return the product.
When we have your permission to destroy the product, no handling costs are charged. Transport costs for return deliveries are charged om the account of the applicant, when the repair costs are lower than € 150,00, or when the product is returned unrepaired.

Current status of your Repair order or Return order

Using your Support number issued specially for your RMA, you can always request the current state of your Repair order or Return order. Please send an email referring to this service order number to: service@euro-hubner.nl (please ask our service department for the actual costs)